Watch the eCW Podcast to hear eClinicalWorks customers and industry experts discuss how healthcare IT helps deliver integrated care. Join us for inspiration to transform your organization!

The pandemic has shown practices that engagement and satisfaction are the most important factors for patients. For a practice to be successful in today’s environment, they must continue to grow and evolve to meet all their patients' needs and expectations. Hussein Elhaj discusses how expanded service surveys, wearable tracker data, Patient Portal access, Chronic Care Management (CCM,) and Transition Care Management (TCM) services are a few of the products that continue to help drive patient care. Change is inevitable; the patient experience will be what sets a practice apart from all the rest.

Direct download: Reinvent_Series_Episode_03_Post_Visit_FINAL_AUDIO.mp3
Category:general -- posted at: 1:56pm EST

As practices begin to reopen, rather than reverting to the old ways of operating, many offices realize this is a great opportunity to reshape their Patient Engagement. In this podcast, Sidd Shah explains the need for reformatting the appointment process during the COVID-19 era. From automating the office visit through text message notifications and reminders to contactless check-in, the entire appointment has been conveniently streamlined for the patient.

Direct download: Reinvent_Series_Episode_02_Appointment_Process_FINAL_AUDIO.mp3
Category:general -- posted at: 1:53pm EST

Rakhee Langer explains how the front office can easily move to digital visits with convenient online appointment booking from healow Open Access and payment collection using healow Pay. Telehealth continues to be the way most patients prefer to meet with their providers. healow is constantly working to enhance their products, from screen sharing to tracker integration. Hear what’s new and what’s on the horizon for healow TeleVisits™.

Direct download: Reinvent_Series_Episode_01_The_Digital_Front_Office_FINAL_AUDIO.mp3
Category:general -- posted at: 1:51pm EST

Pioneer Physicians Network, an independent physician group in Northeast Ohio, has used PCMH recognition and participation in CPC+ to develop a more structured and disciplined approach to care. As a result, the network realized the value of opening after-hour clinics to serve patients who would otherwise continue to go to local emergency departments. The network is now improving ED utilization, controlling costs, and better understanding the urgent care needs of their patients.

Direct download: Pioneer_Physicians_Network_AUDIO.mp3
Category:general -- posted at: 11:07am EST

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