Watch the eCW Podcast to hear eClinicalWorks customers and industry experts discuss how healthcare IT helps deliver integrated care. Join us for inspiration to transform your organization!

Discover how custom reports in the eClinicalWorks Business Optimizer™(eBO®) can enhance patient care by offering a more comprehensive understanding of your patient population. In this podcast, we speak with Ron Franklin, Senior Health Information Analyst at Hampton Roads Community Health Center in Portsmouth, Virginia, about how implementing custom reports has given them better insight into their practice. Learn about the custom productivity report that tracks patient visits, allowing them to close gaps and increase provider productivity. With the help of these reports, Hampton Roads has managed to improve its overall productivity from 60% to 75% and aims to reach 90% in the future. Ron also shares a hack for using eBO without interruptions. Harness the power of custom reports and transform the effectiveness of your practice.

Direct download: eCW23-07_Portsmouth_Comm_HC_eBO_Reports_v5_d1_MK.mp3
Category:technology -- posted at: 2:58pm EDT

In this episode of the eCW Podcast, Deputy Patient Safety Officer Paula Bigwood discusses the importance of staying informed about patient safety, security, and compliance, and how eCW is making it easier for teams to keep up with critical updates. The redesigned safety, security, and compliance dashboard on the support portal includes six tabs to help users sort and filter advisories according to specific issues. The dashboard also allows users to view statistics specific to their role and edit their patient safety officer list. These enhancements will help users stay informed and ensure patient safety. Check it out.

Direct download: eCW23-09_SafetySecurityCompliance_v4_d1_1.mp3
Category:technology -- posted at: 5:27pm EDT

In this episode of eCW podcast Dr. Seth Eaton from MedPeds in Laurel, Maryland, discusses the adoption of version 12 of eClinicalWorks Electronic Medical Records. The upgrade to version 12 was browser-based and a major cultural shift from the desktop version earlier. Some of the new features that have had the biggest impact on productivity are better-managed order sets and macros, and easier ways of communicating with patients through messenger, web, and text. The transition to version 12 not only brought about positive changes in billing but also took advantage of the educational components of the National Conference. 

Direct download: eCW23-02_V12_Journey_-_Dr._Eaton_Medpeds_v4_d1_AUDIO.mp3
Category:technology -- posted at: 1:22pm EDT

Find out how healthcare professionals at Chisholm Trail Pediatrics, a nine-provider two-location pediatrics practice, are using healow Patient Engagement solutions like healow CHECK-IN, healow Pay, and customizable appointment reminders via text message to provide better care to patients and their families. 

Direct download: 2022-05_Chisholm_Pediatric_v3_MK.mp3
Category:technology -- posted at: 10:50am EDT

Virginia’s Johnson Health Center wasn’t maximizing use eClinicalWorks, but EHR Implementation Services optimized their engagement with the browser version and improved customization and care delivery.

Direct download: Johnson_Health_Center_OS_Podcast_Draft_04_AUDIO.mp3
Category:technology -- posted at: 12:51pm EDT

One of the lesser-known aspects of the eClinicalWorks EHR, Rules Engine Alerts contain enormous power to improve care by holding providers accountable for attending to care issues as they arise. Jose Rocha of Performance Medical Management explains how a practice can use alerts to help ensure that providers and staff deal with care issues on the spot, capturing all necessary claims data.

Direct download: eCW_Podcast6_v2.mp3
Category:technology -- posted at: 9:35am EDT

At Brookhaven Heart & MD365, Dr. Sateesh Joseph and staff use Remote Patient Monitoring to more closely monitor patients’ high blood pressure, enabling providers to reduce in-office visits, improve outcomes, and focus more of their efforts on those complex cardiac patients who need more attention.

Direct download: eCW_Podcast5_v2.mp3
Category:technology -- posted at: 9:32am EDT

eCW Podcast host Adam Siladi and Dr. Dhrumil Shah, a physician and Chief Medical Information Officer at Compass Medical, a 150-provider, multispecialty group in East Bridgewater, Massachusetts, discuss how a team-based approach can help reduce the risks of provider burnout while helping today’s busy medical practices achieve the goals of value-based care.

Direct download: eCW_Podcast4_v1.mp3
Category:technology -- posted at: 9:31am EDT

Because two-thirds of their patients lack insurance and are self-pay, HealthWorks for Northern Virginia can’t rely upon insurance payer data to obtain the patient records they need. But as Jesse Burke explains, using healow Insights PRISMA enables HealthWorks to get the data they need at the point of care, because PRISMA gathers information from all available EHRs nationwide using queries based on a patient’s name and/or date of birth — effectively solving the interoperability puzzle for this busy Federally Qualified Health Center.

Direct download: eCW_Podcast3_v2.mp3
Category:technology -- posted at: 9:30am EDT

For the last two years, Prima CARE, a medical practice with more than a dozen locations in Southeastern Massachusetts, has been using healow Insights to improve patient care. A secure, bidirectional interface allows practices to exchange patient information from any available internal or external network or hospital in the area or across the nation with health insurance companies and Pharmacy benefit managers. Relevant clinical information is available more quickly and effectively that ever, and all in one place. Data are also available to satisfy audits by insurance companies, which no longer need to visit the practice, but can conduct those audits electronically.

Direct download: eCW_Podcast2_v2.mp3
Category:technology -- posted at: 9:28am EDT

Monica Salopek of Acadiana Health & Wellness in Lafayette, Louisiana, said that providers are the driving force behind successful implementation of Chronic Care Management (CCM) programs. Her practice launched the CCM program to focus on patients who need more one-on-one attention. They have succeeded with it thanks to the initiative and strong communication skills of providers, with follow-up communications by staff.

Direct download: eCW_Podcast1_v2.mp3
Category:technology -- posted at: 9:27am EDT

In this edition of the eCW Podcast, we explore how Sun Life Family Health Center, a federally qualified Health Center in Casa Grande, Arizona, has made effective use of the payer data they obtain through healow Insights. The service has been a key to obtaining the data and insight they need to close gaps in care, derive greater value from annual Medicare wellness visits, and improve their Star ratings. The improved compliance has led to higher reimbursements, realizing $1.2 million in additional revenue in one year, and permitted providers to focus on patients’ long-term care.
Direct download: eCW22-30_Sun_Life_Family_Health_Center_v4_RN.mp3
Category:technology -- posted at: 11:16am EDT

In the final episode of our Community Health Centers (CHC) Florida series, Adam Siladi sits down with Lynn Blankenship, Information Services Analyst, to discuss the healow Messenger campaigns. She explains how CHC has been wildly successful by rolling out yearly visit reminders, thus effortlessly engaging their patients. With 32 other available campaigns, Lynn expressed her interesting in utilizing many more to gain further insight into their patient population. Watch to learn more on how healow Messenger campaigns can improve your practice.

Direct download: EP7_Interview4_Audio.mp3
Category:technology -- posted at: 11:54am EDT

This is an eCW Podcast series in which we spoke with patients, doctors, nurses and the front-office staff at Grove Medical Associates in Auburn, Massachusetts, and chronicled their progress.

Direct download: The_Health_Tracking_Series_with_Grove_Medical.mp3
Category:technology -- posted at: 1:37pm EDT

The fourth and final episode in the eCW Podcast series at Grove Medical concludes by examining the results after three months. By using healow and the tracking devices patients had substantial progress –losing a significant amount of weight and even helping save a patient life after he suffered a heart attack.

Direct download: Episode_4_Final_Cut.mp3
Category:technology -- posted at: 9:15am EDT

The third episode in the eCW Podcast series at Grove Medical focuses on the different aspects of technology that made the home health monitoring project possible. Our partners, iHealth and Withings, provided tracking devices for each patient that allow them to participate in the program. Speaking with industry experts, physicians and the patients, the episode focuses on these three elements: the devices that measure health metrics, the app that let’s patients see all their data, and how physicians review the information.

Direct download: Episode_3_final.mp3
Category:technology -- posted at: 2:06pm EDT

The eCW Podcast series continues at Grove Medical as we are introduced to another batch of patients. We learn the personal struggle some had trying to lose a few pounds, wanting to get off of blood pressure medication or a desire to manage and prevent Diabetes. In this episode we learn how technology can help manage the most pressing chronic care diseases through healow home health monitoring. Patients will outline their concerns dealing with these concerns and realize their own goals and expectations.

Direct download: Episode_2_Final.mp3
Category:technology -- posted at: 12:57pm EDT

The eCW Podcast series continues at Grove Medical as we are introduced to another batch of patients. We learn the personal struggle some had trying to lose a few pounds, wanting to get off of blood pressure medication, or preventing or managing diabetes.

Direct download: EP7_interview2_FINAL_01.mp3
Category:technology -- posted at: 10:51am EDT

One in a series of episodes on how an organization demonstrated improved outcomes with Electronic Health Records. Adam Siladi, our host for the 7th episode in the eCW Podcast season 2, sits down with Margaret Brennan, CEO of Community Health Centers, for the first of four shows in a series analyzing an organization that has received the HIMSS Davies award. In this episode, the two discuss the complexities health centers face daily. The pair examine how eClinicalWorks helps the CHC become more streamlined. Margaret also outlines the benefits of having all patient data and information located on one comprehensive electronic health system. Listen now to learn more. Stay tuned for the remaining episodes in the series, which will be released over the next month.

Direct download: EP7_interview1_FINAL_01.mp3
Category:technology -- posted at: 12:17pm EDT

In the 6th episode of the second season of eCW Podcast, our host, Adam Siladi, discusses eClinicalWorks Revenue Cycle Management (RCM) with Dr. Lalita Matta and Andreia Medeiros from Marlborough Internal Medicine. The practice is one of the first eClinicalWorks customers and has stayed loyal ever since. They were excited to adopt and implement RCM to reap the many benefits the program provides. Thus far the program has helped make the billing process easier and more streamlined. Watch now to learn how the workflow in your practice can drastically improve by utilizing RCM.

Direct download: EP6_iTUNES.mp3
Category:technology -- posted at: 1:33pm EDT

We spoke with Dr. Vinaya Gavini, from Gavini Pediatric & ADHD Clinics, about his success integrating healow into his practice. Dr. Gavini’s patients have found booking appointments through healow is more convenient and easier, as they can complete on their own time, rather than waiting for office hours.

Direct download: EP5_healow_itunes_01.mp3
Category:technology -- posted at: 11:35am EDT

In the fourth episode of the 2nd season of eCW Podcast, our host, Adam Siladi, discusses patient engagement using healow with Shari Crooker of Gwinnett Center Medical Associates. Her organization focuses on internal medicine and sees over 130 patients a day, ranging from five years old to 109.


Direct download: healow_EP4.mp3
Category:technology -- posted at: 11:28am EDT

How can you get paid more while seeing fewer patients? Watch the third episode of eCW’sPodcast Season 2 to find out how. We sat down with Dr. Pavan Anand, from Naples Internal Medicine, to discuss how the eClinicalWorks Chronic Care Management (CCM) has helped patients reduce hospital visits, as well as creating health goals for each patient and helping them meet those goals. For more information go to and register for the free CCM Introduction webinar or send any questions to

Direct download: Podcast_EP5_FINAL_Itunes.mp3
Category:technology -- posted at: 10:23am EDT

“The Little Things” Podcast - eClinicalWorks customers were interviewed about how the technology has helped to revolutionize their practices. This episode highlights the many different features that eClinicalWorks announced in 2014.

Direct download: Little_Things_iTunes.mp3
Category:technology -- posted at: 10:50am EDT

Find out how you can instantly connect with thousands of medical professionals and care providers. We met with Jennifer Styron-Ripa, CFO from Arkansas Heart Hospital, about its seamless transition from NextGen to eClinicalWorks after Making the Switch.

Direct download: Podcast_EP2_Season2_Vimeo.mp3
Category:technology -- posted at: 2:30pm EDT

At the forefront of the accountable care movement in the pediatric environment is Children’s Health Network, where we visited for our final Season One episode. Chad Johnson, CEO, Dave Overman, President and COO, and Kelly Lemieux, Pediatrician from Children’s Health Network, discussed the benefits of CCMR and its ability to enhance care. Chad Johnson has since transitioned to the role of Senior Vice President of Phoenix Children’s Care Network.

Direct download: EP15_CCMR_Final_iTunes.mp3
Category:technology -- posted at: 11:43am EDT

In the 14th episode of the eCW Podcast we discuss with Dr. Biggs, from Amarillo Legacy Medical ACO, how eClinicalWorks provides the tools to improve outcomes. Accountable care organizations (ACOs) and physicians use these insights to assess risk and develop accurate care models, resulting in the improvement of clinical outcomes and the reduction of healthcare costs. Dr. Biggs outlines how eClinicalWorks CCMR is a one-of-a-kind population health management tool that offers intelligent closed-loop analytics for multi-dimensional insights into patient behavior and community health dynamics.

Direct download: Podcast_EP14_ACO_iTunes.mp3
Category:technology -- posted at: 3:52pm EDT

In the 13th episode of the eCW Podcast, our host, Greg Cusato, sits down with Robert G. Graw Jr. MD, CEO of Righttime Medical Care, and Sam Tripoli, training manager at Righttime Medical Care, to discuss how implementing eClinicaTouch has helped to improve their practice. Sam gives Greg insight on how their staff only uses the eClinicalWorks EHR on their iPads, and how it was extremely easy for them to learn how to utilize it to the best of their ability.

Direct download: EP_13_eClinicalTouch_iTUNES.mp3
Category:technology -- posted at: 9:35am EDT

In our 12th eCW Podcast episode, live from the eClinicalWorks National Users Conference, we discussed with Dr. Mark McNeill of Trillium Family Medicine how the Patient Portal has increased productivity and greatly improved care. With 80 percent of patients active on the portal, the practice has 70 percent of all appointments scheduled by patients on the portal using the real-time scheduling function. Also, prior to each visit, patients are required to complete a web-visit questionnaire, to get equipment ready ahead of time, or to set aside more time for an expectedly difficult visit.

Direct download: PodcastEP12.mp3
Category:technology -- posted at: 11:25am EDT

Have you ever wanted to learn how to better engage your patients? In our live podcast from the eClinicalWorks National Users Conference, our host, Adam Siladi, sits down with Dr. Abney from Cambridge Pediatrics and Dr. Nance, CEO and Founder of WellessenceMD, to discuss the opportunities eClinicalWorks has delivered to keep their patients engaged.


Direct download: EP13_NUC2014_1_DRAFT2.mp3
Category:technology -- posted at: 1:39pm EDT

In the tenth episode of the eCW Podcast, our host Greg Cusato sits down with Lauren Borgmann, the EMR Program Manager, and Sheila Allen, the Manager of Quality and Performance Improvement, from HealthNet, to talk about their personal experience with eClinicalWorks as a Community Health Center. They touch upon topics such as the great support behind eClinicalWorks, their experiences upgrading to V10, and how eCW has made their reporting easier and more accurate.

Direct download: EP10_Healthnet_FINAL.mp3
Category:technology -- posted at: 3:49pm EDT

In the 9th episode of the eCW Podcasts, we visited with Dr. Michael Rocklin, Director of Clinical Quality, and Dr. Michael Shapiro, President and CEO, both of Denver Nephrology. The trio tackles the ins and outs of eClinicalWorks eBO and how it has helped to improve the practice and the reports run throughout the year.

Direct download: eBO.mp3
Category:technology -- posted at: 3:43pm EDT

In the seventh eCW Podcast, host Adam Siladi conducts a follow-up Meaningful Use (MU) podcast with Kathryn Johnson, an internal Meaningful Use expert, discussing the specifics of meeting Stage 2 requirements with eClinicalWorks. During this episode, Kathryn discusses tips and tricks, and outlines specifics in order for eCW users to easily meet the MU Stage 2 requirements.

Direct download: EP7.mp3
Category:technology -- posted at: 2:52pm EDT

Accessing and managing care anytime, anywhere, and putting the patient in control of their health was the thought-provoking topic for the sixth eCW Podcast. The episode featured Dr. St. Claire, from St. Claire Medical, who spoke at great length about his initiatives to keep patients engaged in their health.

Direct download: EP6.mp3
Category:technology -- posted at: 2:51pm EDT

In the fifth episode of the eCW Podcast, host Adam Siladi sat down with Dr. Mark Vaughan and Dr. Gawayne Vaughan, better known as the Dr. Vaughans, from Auburn Medical Group. The three spoke about the use of the ever popular Patient Portal at the practice.

Direct download: EP5.mp3
Category:technology -- posted at: 2:51pm EDT

The fourth eCW Podcast features Dr. Daren Wu, the Chief Medical Doctor at Open Door Family Medical Center, discussing his experience working at the community health center. Providing quality and affordable healthcare to the Hudson River Community, Open Door has nine locations and 78 providers, serving over 40,000 active patients, with over 200,000 visits annually.


Direct download: EP4.mp3
Category:technology -- posted at: 2:50pm EDT

We welcome Dr. Nemishh Mehta and Dr. Shilpa Mehta, from Bear Internal Medicine and Pediatrics, Newark, Delaware, for the third eCW Podcast. These long-time users (2004) of eClinicalWorks discuss how the EHR has helped to improve their Internal Medicine and Pediatric practice. The intuitively designed solution was easy to learn and allowed for development of specialty-specific tools and templates.

Direct download: EP3.mp3
Category:technology -- posted at: 2:50pm EDT

The second eCW Podcast features Aaron Ibrahimi, eCW host, who discusses eClinicalMobile with Dr. Michael Dominguez from HealthTexas Medical Group. Dr. Dominquez educates our listeners about how this remarkable technology has improved his practice. A beta client for eClinicalMobile since 2009, Dr. Dominguez has thoroughly enjoyed having real-time access to vital information when away from the office. Overall, the app has improved his productivity, as he now has 24/7 access to the eClinicalWorks EMR in the office.

Direct download: EP2_Mobile_Final2.wav
Category:technology -- posted at: 2:49pm EDT

The inaugural eCW Podcast features Adam Siladi, as the eCW Podcast Host, and Elizabeth Schreiner, Meaningful Use Consultant, discussing Meaningful Use (MU). They offer insight into some of the upcoming adjustments for 2014, and catch up on the common changes missed in 2013. Also touched upon are each stage of MU, overall benefits, and a reminder about the past March 31 deadline for Medicare reporting.

Direct download: MU_PODCAST_EP1_final_AUDIO.wav
Category:technology -- posted at: 2:47pm EDT

For the 8th eCW Podcast episode our hosts, Adam Siladi, Aaron Ibrahimi, Erin Sullivan and Greg Cusato sat down to recap the first seven episodes. Throughout the podcast, the team recounts many amusing moments during filming and the obvious thrills of traveling. The majority of the humorous instances come from overcoming the initial learning curve of starting a podcast series from scratch. Each also notes learning various efficiencies providers have experienced while utilizing eClinicalWorks.

Direct download: EP8.mp3
Category:technology -- posted at: 1:47pm EDT